In order to produce items with maximum quality in terms of both colour and clarity, our software only supports the use of .jpg. Most images can be easily converted to .jpg. If you need any help with this, please contact Customer Services.
BEFORE YOU BEGIN
What file types do you support?
What is your returns/refunds policy?
We are confident you will love your products, but sometimes things go wrong. Returns are accepted for any manufacturing faults or defects. However, because your product is personalised just for you, we are unable to accept returns due to customer error in the creation process or a change of mind. We hope you understand. We also accept returns due to transit damage. For further information, please check our Terms & Conditions
How do I know if my images are suitable?
Our clever software will tell you if your images are suitable. If they are poor quality or low resolution, you will receive a red warning message on the screen. If this happens, the best thing to do is see if you can find the original. As a general rule, if your photo is approximately 1MB in size, it should be ok for most of our products.
Do you sell gift vouchers?
We do not currently sell gift vouchers, but it is something we are looking into for the future. Please check back soon for more information.
Do you produce analogue film?
We do produce analogue film in-store. To find your closest Jessops store, please visit: www.jessops.com/storefinder
What paper type do you print on for photo prints?
We print on top quality Fujifilm photo paper.
Do you offer a choice of Matte or Gloss Prints?
We offer both Gloss and Matte prints. You can choose your finish when you create your order.
Some websites change the size of your prints to fit the image, do you do that?
We don’t change the size of the print that has been ordered. If you ordered a 6×4” print, that is what you will receive. If for any reason your prints are not the correct size, please contact Customer Services.
How are my images stored?
We take your security seriously. Your account is password protected and only accessible to you.
For more information, please check our Terms & Conditions
Do I maintain the copyright of my image?
Yes, you retain full copyright of your image. You are the only person who is able to access your images on our site.
For more information, please check our full Terms & Conditions
How do you use my information?
Jessops will not pass on your personal information to anyone and will only contact you if you have agreed to be included on our mailing list. For more information, please check our full Terms & Conditions
My computer will not run Adobe Flash, what should I do?
There is an option to download Adobe Flash available on the website, but some older style computers are unable to support the software. If this is the case, please visit one of our stores where you can work with our Photosmiths on an instore computer. Otherwise, you can download our Jessops Photo app on your mobile or tablet. If you require further assistance, please contact Customer Services
Can I place an order using a mobile or tablet?
Yes, we have developed an app that enables you to work from a mobile or tablet. You can create your products and order directly from these devices, anytime, anyplace, anywhere.
I have forgotten my password, how do I reset it?
It happens to us all! Just click on the Forgot Password link and an email will be sent to your registered email address.
What payment cards do you accept?
We accept all major credit cards, including American Express. You are also able to pay via PayPal.
Do prices include VAT?
Yes, all prices include VAT – there are no hidden costs or charges.
Do you offer any finance options?
We don’t offer any finance options on our Photo Services. We do run promotions from time to time, make sure you keep an eye out for our voucher codes.
Do you offer student discount?
There is no student discount on our Photo Services. We do run promotions from time to time, make sure you keep an eye out for our voucher codes.
How do I use a voucher when ordering on the website?
If you have a promo code, you are able to enter it at Checkout.
Can I print an image that is not my own?
No, you must have the right to use the images you upload onto our website. For example, you may not use photos from another website or other publication unless you have obtained permission.
For more information, please check our full Terms & Conditions.