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FAQs

We’ve gathered some of our customers most commonly asked questions and queries below. With advice on everything from pricing to file types and storage, get more information on our services and products here!

If you still don’t have the information you need, please Contact Us via the Live Chat button, via email on cs@jessops.com or call on 0344 800444.

BEFORE YOU BEGIN

What file types do you support?

What is your returns/refunds policy?

How do I know if my images are suitable?

Do you sell gift vouchers?

Do you produce analogue film?

What paper type do you print on for photo prints?

Do you offer a choice of Matte or Gloss Prints?

Some websites change the size of your prints to fit the image, do you do that?

How are my images stored?

Do I maintain the copyright of my image?

How do you use my information?

My computer will not run Adobe Flash, what should I do?

Can I place an order using a mobile or tablet?

I have forgotten my password, how do I reset it?

What payment cards do you accept?

Do prices include VAT?

Do you offer any finance options?

Do you offer student discount?

How do I use a voucher when ordering on the website?

Can I print an image that is not my own?

DURING THE PROJECT

How do I know which size to choose for my order?

How do I create a photobook?

I’ve started my photobook but have changed my mind on the cover type. How do I change it?

Why is my project blank when I open it up?

I have received a notification that my image is low resolution, what should I do?

AT CHECKOUT

My voucher code is not working. What can I do?

Can I cancel/make changes to my order?

How do I know if my order has been successful?

AFTER ORDERING

My order has arrived and it is much darker than it looked on my screen. Why is that?

What if I am not happy and feel that there is a quality problem?

How long should I wait for my order to arrive before I chase it up?

What should I do if my order arrives and it has been damaged in the post?

My Item has arrived but there is a spelling mistake in it. What can I do?

Only part of my order has arrived, what should I do?

I would like to obtain a copy of my invoice/receipt, how do I go about doing this?

Are delivery times guaranteed?

Can I prioritise orders and upgrade to guaranteed shipping?

Can I collect in store instead?

How do I track the progress of my order?

How can I track my order once it has been dispatched?

Do you offer delivery to an address outside of the UK?

I purchased my products from store and would like to return something, how do I do this?

Do you have a recycling scheme?

HINTS, TIPS AND HOW TO'S

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Have A Suggestion?

We’re always looking to improve our customer experience on the website! If you’d like to see some more commonly asked questions, get in touch with us here today.

Capture your memories with our wide range of photo products. From framed posters to give your favourite room a stylish finishing touch, to mugs which make every coffee break brighter, and calendars to fill your whole year with treasured photos, we have everything you need to set your photos free from your camera.

Save 20% this week on Photo Books using promo code PHOTO20. Offer ends 27/05/18 at 12 am. Dismiss