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We’ve gathered some of our customers most commonly asked questions and queries below. With advice on everything from pricing to file types and storage, get more information on our services and products here!

If you still don’t have the information you need, please Contact Us via the Live Chat button, via email on [email protected] or call on 0203 322 3387.


Last order dates for Christmas

What file types do you support?

What is your returns/refunds policy?

How do I know if my images are suitable?

Do you sell gift vouchers?

Do you produce analogue film?

What paper type do you print on for photo prints?

Do you offer a choice of Matte or Gloss Prints?

Some websites change the size of your prints to fit the image, do you do that?

How are my images stored?

Do I maintain the copyright of my image?

How do you use my information?

My computer will not run Adobe Flash, what should I do?

Can I place an order using a mobile or tablet?

I have forgotten my password, how do I reset it?

What payment cards do you accept?

Do prices include VAT?

Do you offer any finance options?

Do you offer student discount?

How do I use a voucher when ordering on the website?

Can I print an image that is not my own?


How do I know which size to choose for my order?

How do I create a photobook?

I’ve started my photobook but have changed my mind on the cover type. How do I change it?

Why is my project blank when I open it up?

I have received a notification that my image is low resolution, what should I do?


My voucher code is not working. What can I do?

Can I cancel/make changes to my order?

How do I know if my order has been successful?


My order has arrived and it is much darker than it looked on my screen. Why is that?

What if I am not happy and feel that there is a quality problem?

How long should I wait for my order to arrive before I chase it up?

What should I do if my order arrives and it has been damaged in the post?

My Item has arrived but there is a spelling mistake in it. What can I do?

Only part of my order has arrived, what should I do?

I would like to obtain a copy of my invoice/receipt, how do I go about doing this?

Are delivery times guaranteed?

Can I prioritise orders and upgrade to guaranteed shipping?

Can I collect in store instead?

How do I track the progress of my order?

How can I track my order once it has been dispatched?

Do you offer delivery to an address outside of the UK?

I purchased my products from store and would like to return something, how do I do this?

Do you have a recycling scheme?

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Looking For Advice On Photography, Plus Hints And Tips?

Head over to our blog, here, which is packed with the latest industry news and advice on how to achieve the perfect professional photograph!

Have A Suggestion?

We’re always looking to improve our customer experience on the website! If you’d like to see some more commonly asked questions, get in touch with us here today.

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